Terms of service

What the service is

Tellseed collects written answers from people you invite. You build a campaign, a person approves the exact version of it, you share a link, and the people you invited type answers. You review those answers and export them. We store what they typed, exactly as typed, and give it back to you.

We do not write answers, generate data, or check that what your contributors say is true. The judgement about what is worth keeping is yours, which is why review exists.

Your data is yours

Campaigns with full-results access can export their answers in a documented format without asking us. Unpaid website trials provide a limited results preview; full browsing, review and export require an eligible paid plan. Existing Free campaigns and campaigns made through your connected agent keep their current access. The privacy page explains how to request your data.

What you are responsible for

You decide who to invite and what to ask them. That means you are responsible for having a lawful basis to collect what you collect, for telling contributors what their answers are for, and for honouring what you told them. If your contributors are in a place with data protection law, you are the controller of their answers and we are your processor.

• Do not collect answers from people who have not agreed to give them, gather special category data without a lawful basis, or do anything illegal where you or your contributors are. We will end an account doing any of those.
• Look after your links. A contributor link is a password: anyone holding it can answer. An owner link can do everything you can. Keep them somewhere safe and revoke them when they leak.

What we are responsible for

Running the service, keeping your data where we said we keep it, backing it up nightly, and telling you honestly when something breaks. When answering a support question means looking at your campaign, we mint a link the same way you would and it is recorded in your own audit trail, under support, for you to see and to revoke. There is no back door, and theprivacy page says so in more detail. We do not promise a particular uptime figure, because a single-operator service that promised one would be lying. We publish what is actually verified, and we do not claim more than that.

If we change something that affects what you already collected, or how, we tell you before it takes effect.

Plans and payment

Bring your own is free: you run it, we host nothing. Hosted Free is free within the limits published on the pricing page. Hosted Pro and Hosted Team are paid, monthly or yearly.

Payment goes through Paddle, who are the merchant of record: they take the card, charge the tax where you are, and issue the invoice. We never see a card number. What happens at each limit, how to cancel, and how refunds work are set out in thebilling terms, which form part of these terms.

For ordinary workspace campaigns, we warn you past the monthly answer limit; at three times it a campaign pauses itself and explains this to contributors. Previously purchased campaign data remains available after cancellation under the applicable access rules.

A campaign first created in website chat has a separate trial: one per Free workspace, with 24 hours of collection from first publication and a maximum of 500 item answers or 1 MiB of submission data. Reaching a limit stops collection. Signup, copying or publishing a revision does not restart the trial. Unpaid published trials become eligible for deletion seven days after their live window ends; unpublished saved trials become eligible seven days after saving. Anonymous drafts expire after 24 hours. Confirmed payment must arrive before cleanup to retain the trial's answers. Choose Pro or Team at checkout to continue collecting before retention expires.

Ending it

You can stop at any time. Cancel a paid plan and it runs to the end of the period you paid for, then the workspace returns to Free with everything still in it.

We can end an account that is breaking these terms, that is not paying, or that is putting the service or other people at risk. Except where the law or an immediate risk says otherwise, we tell you first and give you a chance to export.

Liability

Tellseed is provided as it is. To the extent the law allows, we are not liable for lost profits, lost data beyond our backups, or indirect losses. Where we are liable, it is capped at what you paid us in the twelve months before the claim, or £100 if you paid nothing. Nothing here limits liability for death, personal injury, fraud, or anything else that cannot lawfully be limited.

The rest

These terms are governed by the law of England and Wales, and its courts have jurisdiction. If a part of them turns out to be unenforceable, the rest still stands. If we change them, this page changes and the date above changes with it; a change that materially affects a paid plan is announced by email before it applies.