Billing
What you pay for, and how to stop
Start with Hosted Free or choose Pro or Team and pay online through Paddle. This page describes the plans, limits and billing terms.
Last updated 2 October 2026
The plans
Website chat trials include up to 500 item answers or 1 MiB, with a simple results preview and seven days of retention after expiry. Hosted Free is available now through your connected agent, with no card required. Upgrade to Pro or Team to continue collecting and unlock full trial results before retention expires. Choose a paid plan, verify your email and pay securely through Paddle. Choose monthly or yearly billing at checkout. Final prices and tax are shown before payment.
| Plan | Price | Campaigns | Answers a month | Own domain |
|---|---|---|---|---|
| Bring your own | Free, on your own server | Unlimited | Unlimited | Yours |
| Hosted Free | £0 | 3 | 1,000 | No |
| Hosted Pro | £9 a month, or £90 a year | Unlimited | 25,000 | 1 |
| Hosted Team | £29 a month, or £290 a year | Unlimited | 100,000 | 5 |
Prices are in pounds. Dollars and euros are set by hand rather than converted, so you never see a price with pennies on it. Everywhere else, checkout shows your own currency with tax included. A buyer in the Emirates pays the dollar price, because our payment provider does not charge in dirhams.
Website chat trials
A Free workspace can publish one website chat trial for 24 hours, with up to 500 item answers or 1 MiB of submission data, whichever limit is reached first. Each answered question counts as one item. The free preview includes counts, choice totals and a small text sample. Full results, review, exports and continued collection need an eligible active paid plan. Unpaid published trials become eligible for deletion seven days after the live window ends; saved unpublished trials become eligible seven days after saving. Signup and revisions do not restart the clock. Previously purchased campaigns are kept after cancellation. Existing Free campaigns and campaigns made through a connected agent retain their current plan rules.
What happens at each limit
Three limits are checked when you do something, and refused with the reason: a campaign past your plan's count, a brand image past the space, a domain past the number your plan allows. Nothing is left half-done, and archiving a campaign you have finished with makes room again.
Ordinary workspace campaigns use monthly allowances; website trials have the strict limits above.
The person typing it cannot see your plan and cannot act on it, so they are never the ones who pay for it. Past the monthly limit your approval page warns you and your agent says so. At three times the limit the campaign pauses itself, and the page tells whoever is answering, honestly, that it is paused. The answer that crossed the line is kept. Collection resumes when you move up a plan, or on the first of the next month.
How you pay
Through Paddle, who are the merchant of record. Paddle takes the card, charges the right tax for where you are, and sends the invoice. Tellseed never sees a card number. Monthly plans renew monthly, yearly plans renew yearly, and the yearly price is ten months rather than twelve.
Cancelling
Cancel whenever you like, from the link in any Paddle invoice email or by writing to us. The plan runs to the end of the period you have already paid for, then the workspace goes back to Free with everything still in it: campaigns, answers, reviews and exports are untouched. Nothing is deleted for cancelling or for not paying.
Refunds
Fourteen days from your first charge, no questions asked, in full. After that, unused whole months of a yearly plan are refunded on request. Refunds go back through Paddle to the card you paid with, and usually land within five working days.
If a payment fails, Paddle retries and emails you. Your plan stays through the retry period. If it is eventually cancelled for non-payment, the workspace returns to Free the same way a cancellation does.
Leaving altogether
Export everything first: your agent can do it, or you can download it from the answers page. Then ask us to delete the workspace and we delete campaigns, answers, reviews, brand images and links, and confirm when it is done. The exports you already hold stay yours.
Anything unclear, or a refund to ask for:hello@tellseed.com. A person reads it.