{
  "slug": "synthetic-support-triage",
  "name": "Support triage: synthetic pilot",
  "objective": "Test a support-message labelling workflow using ten fictional messages, scripted answers and scripted review decisions.",
  "purpose": "Demonstration only. No customer records or real participant judgements are collected in this example.",
  "language": "en",
  "instructions": "Choose the topic of the message. These messages are fictional. Skip any item you cannot judge from the available context.",
  "brief": "Billing: charges, refunds, invoices or subscription payments. Technical problem: an existing feature fails to work. Feature request: a capability that does not exist yet. Other: a request outside those topics. For mixed topics, use the explicit requested action; skip if no primary action can be identified.",
  "collectionPolicy": {
    "roundSize": 10,
    "ordering": "sequential",
    "allowSkip": true,
    "maxSubmissionsPerContributor": 0,
    "maxSubmissionsPerScenario": 0,
    "askDeclaredAssistance": true,
    "askContributorName": false,
    "askContributorEmail": false
  },
  "scenarios": [
    {
      "externalKey": "SUP-01",
      "context": "I was charged twice for my monthly subscription. Please refund the duplicate charge.",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    },
    {
      "externalKey": "SUP-02",
      "context": "The dashboard stays blank after I sign in, even after refreshing the page.",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    },
    {
      "externalKey": "SUP-03",
      "context": "Could you add a dark mode to the dashboard?",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    },
    {
      "externalKey": "SUP-04",
      "context": "What time does your support team open on Saturdays?",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    },
    {
      "externalKey": "SUP-05",
      "context": "Please change the company address printed on my next invoice.",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    },
    {
      "externalKey": "SUP-06",
      "context": "Exporting a report produces an empty file even though the report has rows.",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    },
    {
      "externalKey": "SUP-07",
      "context": "There is no option to schedule reports. Could you add a weekly email delivery setting?",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    },
    {
      "externalKey": "SUP-08",
      "context": "The amount looks wrong and the page is broken. Can someone help?",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    },
    {
      "externalKey": "SUP-09",
      "context": "The existing search button stops responding whenever I click it.",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    },
    {
      "externalKey": "SUP-10",
      "context": "Could you add French as an interface language?",
      "responseSpec": {
        "kind": "single_choice",
        "options": [
          {
            "value": "billing",
            "label": "Billing"
          },
          {
            "value": "technical",
            "label": "Technical problem"
          },
          {
            "value": "feature",
            "label": "Feature request"
          },
          {
            "value": "other",
            "label": "Other"
          }
        ],
        "allowOther": false
      }
    }
  ]
}